Privacy Policy
How we handle information when you use porterpropertybrothers.com or contact Porter Property Brothers.
Effective date: May 22, 2026
Porter Property Brothers ("we," "us," or "the Brothers") operates https://porterpropertybrothers.com and related client portal services for property owners in the Mahoning Valley. This policy describes what we collect, why we use it, and the choices you have.
Information we collect
- Contact and quote requests — name, email, phone, address, and message details you submit on our marketing forms.
- Client portal data — property details, service requests, messages, schedules, invoices, and optional pet or site-guide information you or our staff enter for your account.
- Account credentials — email and password for portal login (passwords stored using industry-standard hashing; we do not store plain-text passwords).
- Technical data — basic server logs and session cookies required to keep you signed in and to secure the site.
How we use information
- Respond to inquiries, provide quotes, and schedule services.
- Operate the client portal and admin tools used by our crew.
- Send operational email (for example, new lead notifications) when email delivery is configured.
- Improve site reliability and security.
We do not sell your personal information.
Sharing
We share data only with service providers that help us run the website and business (for example, hosting, database, and optional email delivery), and when required by law. Staff access is limited by role (client, owner, admin).
Retention
We keep information as long as needed to provide services, meet legal obligations, and resolve disputes. You may ask us to update or delete account information by contacting us.
Security
We use HTTPS, signed session cookies, and access controls on staff areas. No method of transmission over the internet is 100% secure; we work to protect data using reasonable safeguards.
Your choices
- You may decline to provide optional fields, though some services require contact details.
- Portal users can sign out at any time; contact us to close an account.
- Ohio residents and others may have additional rights under applicable law; contact us to exercise them.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Changes
We may update this policy and will revise the effective date above when we do.
Contact
Porter Property Brothers
Email: stppropertyservices@gmail.com
Phone: (330) 787-0217
Contact us with questions about these policies.